FAQs

Rewards

What are the Fundraising Rewards levels?

All participants in the CIBC Run for the Cure who individually raise $150 or more are eligible for the Fundraising Rewards program. See the Fundraising Rewards page for details on the levels and prizes.

How will participants be notified that they’re eligible for Rewards?

In 2017 we asked participants at registration if they wanted to receive the reward based on achieving the goal of $150, $300 and $1000. This was a mandatory question. We will use the information from their registration completion to fulfill rewards. For offline participants, we will assume they all want a reward as we did not include this option on the offline forms.

Participants who raise at least $150 are required to have all fundraising dollars and forms received by Canadian Cancer Society by October 1, 2017 in order to qualify for the Fundraising Rewards program.

Is my Fundraising Reward level transferable?

No. The Fundraising Reward level reached individually cannot be transferred to another participant.

Does my team fundraising total count towards the Fundraising Rewards program?

No. Team fundraising totals are NOT eligible for Fundraising Rewards, and they do not count towards an individual’s fundraising total.

When will donations be counted for Rewards?

All donations for rewards must be in by midnight October 1, 2017.

After a participant is notified that they’ve hit a Reward level, can the shipping address be changed?

The participant can contact Donor Services at connect@cancer.ca or phone 1-800-387-9816 and advise of the change, but only if the reward has not been shipped.

If a participant changes their mind about opting-in to Rewards what should they do?

The Participant must contact Donor Services at connect@cancer.ca or phone 1-800-387-9816, so that they can correct the record.

I did not receive my Fundraising Reward. What should I do?

Please contact Donor Services at connect@cancer.ca or phone 1-800-387-9816. Please have your confirmation email handy and our representatives will be happy to assist you.

How long will it take for my reward to arrive?

Rewards for those who raised $1000 or more by midnight on October 1, 2017 will be shipped three times throughout the year. Shipping will commence the weeks of:

  1. September 18, 2017
  2. October 9, 2017
  3. December 11, 2017
I raised $1000. How can I get my sweatshirt before Run Day?

In order to receive your CIBC Run for the Cure sweatshirt, donations must be received online or at the address below before midnight on September 1, 2017.

Canadian Cancer Society
5826 South St.
Halifax, NS
B3H 1S6

A Reward was damaged when I received my package. What is the return policy?

The participant should contact Donor Services at connect@cancer.ca or phone 1-800-387-9816 to arrange a new shipment.

How long will it take before a participant’s offline donations are added to their record?

All offline donations will be completed by mid of December. It will take 3 to 6 weeks from when the participant’s forms are received by the Fulfillment Vendor.

I raised $2500. How do I designate my funds?

A Canadian Cancer Society representative will reach out to you after the CIBC Run for the Cure to discuss designation options and confirm your selection. Outreach will begin in October and conclude when all donations are processed in December.

I raised $2500. Will my funds be directed to the area that I have chosen?

Yes, your fundraising will be designated to support the specific area of the Canadian Cancer Society’s research or support programs that you select.

As it does for all fundraisers, a portion of funds raised will be used to cover costs associated with executing the CIBC Run for the Cure. In the event that donations exceed the activity’s requirements, CCS will redirect funds to similar programs or to where it is needed the most.